FAQs - Club Ultimate Breezzz

Submitted by Admin on Fri, 02/28/2025 - 16:26
FAQ Description
Frequently asked questions
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FAQs Question
What is Club Ultimate Breezzz?
FAQs Summary

Club Ultimate Breezzz is India's first-of-its-kind night-time laundry delivery service. It offers a fully contactless and face-less experience, ensuring you wake up to fresh, clean clothes every morning.

FAQs Question
What are the benefits of subscribing to Club Ultimate Breezzz?
FAQs Summary
  • Two free pick-ups and drops per week (8 per month)
  • Secure and hygienic storage with lockable trolleys
  • Contactless and face-less delivery
  • Hassle-free scheduling via the LaundryMate app
  • Flexible options with up to 7 pick-ups per week (nominal fee from the 9th pick-up onwards)
FAQs Question
How do I sign up for Club Ultimate Breezzz?
FAQs Summary

Once you are in the Club Ultimate section, and if Club Ultimate Breezzz is active in your apartment complex, select the ‘Buy’ button on the Breezzz card, choose your preferred pick-up and delivery days, and pay the security deposit online. Once confirmed, our team will schedule the delivery of your trolleys and service wraps.

FAQs Question
Is Club Ultimate Breezzz available in all residential complexes?
FAQs Summary

Currently, Breezzz is available in select pre-approved residential complexes. If you want it in your community, contact our customer support team or hit the ‘I’m Interested’ button on the app.

FAQs Question
What is the ‘I’m Interested’ button for Club Ultimate Breezzz?
FAQs Summary

If Club Ultimate Breezzz is not yet available in your apartment complex, you can express your interest by clicking the ‘I’m Interested’ button on the LaundryMate app. Once we receive enough interest from your community, our team will reach out to explore launching Breezzz in your apartment complex!

FAQs Question
How does the pick-up and delivery process work?
FAQs Summary

After subscribing to Club Ultimate Breezzz, you will receive two secure, lockable trolleys for your laundry. On your scheduled pick-up days, place your sorted laundry in the designated trolley sections, lock it, and attach it to your door handle. Our team will pick it up between 10 PM and midnight, and your previous order will be delivered at the same time. To know more watch the full video.

FAQs Question
What are the pick-up and delivery timings for Club Ultimate Breezzz?
FAQs Summary

Pick-ups and deliveries happen between 10 PM and midnight. When we pick up your new order, we also deliver your previous order at the same time, ensuring a seamless experience.

FAQs Question
When do I need to confirm my pick-up order?
FAQs Summary

A blank pick-up order is auto-generated at 6 AM on your selected pick-up days. You must add at least one item by 6 PM to confirm the pick-up. You can continue editing the order with the exact items and details until 10 PM on the day of the pickup.

FAQs Question
How do I prepare my laundry for pick-up?
FAQs Summary

Use the four provided service wraps to sort your clothes by service (Wash+Fold, Wash+Iron, Steam Iron, and Dry Clean). Place the wraps inside the trolley, lock it, and attach it securely to your door handle.

FAQs Question
Where can I find the security pin for my lockable trolley?
FAQs Summary

The security pin or combination lock details for your trolley will be available in the ‘My Profile’ section of the LaundryMate app.

FAQs Question
What happens if I forget to place my laundry out for pick-up?
FAQs Summary

If you do not confirm your pick-up by adding at least one item by 6 PM, your order will be automatically canceled without a cancellation charge. If you forget to click “Ready for Pick-up” by 10 PM, your order will be canceled with a small cancellation fee, and the next scheduled pick-up will proceed as usual.

FAQs Question
Can I modify or cancel my order after placing it?
FAQs Summary

You can edit your order from 6 AM to 10 PM on the scheduled pick-up day. However, once you click “Ready for Pick-up,” no further changes can be made. If needed, you can cancel your order before 6 PM without any charges.

FAQs Question
Can existing Club Ultimate members switch to Club Ultimate Breezzz?
FAQs Summary

Yes! Existing Club Ultimate members can switch by cancelling their current plan and signing up for Club Ultimate Breezzz through the LaundryMate app. A security deposit is required.